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I can't imagine what's going on with you
I
can't
imagine
what's
going
on
with
you
guys at the moment. What have you been
guys
at
the
moment
What
have
you
been
told about this hack and uh your data?
told
about
this
hack
and
uh
your
data
>> Uh very very little really. We've um we
>>
Uh
very
very
little
really
We've
um
we
were originally contacted through the
were
originally
contacted
through
the
app that um we believe was the
app
that
um
we
believe
was
the
source of the breach um on the 11th of
source
of
the
breach
um
on
the
11th
of
September. And then uh a following um
September
And
then
uh
a
following
um
email was sent uh directly to us um
email
was
sent
uh
directly
to
us
um
saying that our children or our child,
saying
that
our
children
or
our
child
it was a very impersonal email that was
it
was
a
very
impersonal
email
that
was
sent to us um that uh suggested that told
sent
to
us
um
that
uh
suggested
that
told
us that our kids um or one of our
us
that
our
kids
um
or
one
of
our
child's information had been um had been
child's
information
had
been
um
had
been
part of that breach. And uh the the the
part
of
that
breach
And
uh
the
the
the
details that have been taken are um
details
that
have
been
taken
are
um
name, address, um ethnicity,
name
address
um
ethnicity
um
um
date of birth, uh profile, pictures of
date
of
birth
uh
profile
pictures
of
of of one or both of our children, um
of
of
one
or
both
of
our
children
um
plus all of the um details of the
plus
all
of
the
um
details
of
the
parents, our occupations, email
parents
our
occupations
email
addresses, so on and so
addresses
so
on
and
so
forth. It's um is there's a lot of
forth
It's
um
is
there's
a
lot
of
information that they uh claim in their
information
that
they
uh
claim
in
their
email is nonsensitive, but um for me
email
is
nonsensitive
but
um
for
me
it's very sensitive.
it's
very
sensitive
>> I mean, of course, you don't want that
>>
I
mean
of
course
you
don't
want
that
detail out there, especially not in the
detail
out
there
especially
not
in
the
hands of a hacking group that is demanding
hands
of
a
hacking
group
that
is
demanding
a ransom from the from this company. Um
a
ransom
from
the
from
this
company
Um
so, I'm actually surprised how much
so
I'm
actually
surprised
how
much
detail you've got from this, Steve. I
detail
you've
got
from
this
Steve
I
didn't think that they would have told
didn't
think
that
they
would
have
told
you told you that much. I mean, it
you
told
you
that
much
I
mean
it
doesn't reassure it in any way, though,
doesn't
reassure
it
in
any
way
though
does it? That you are aware
does
it
That
you
are
aware
of. No. What have they told you now?
of
No
What
have
they
told
you
now
What have they said next?
What
have
they
said
next
>> They they haven't said anything since
>>
They
they
haven't
said
anything
since
then. So, the last communication from
then
So
the
last
communication
from
Kiddo was back on the 16th of um of
Kiddo
was
back
on
the
16th
of
um
of
September and there's been no
September
and
there's
been
no
communication since then. Um we were
communication
since
then
Um
we
were
part of a WhatsApp group with uh
part
of
a
WhatsApp
group
with
uh
the parents of uh of of of the nursery.
the
parents
of
uh
of
of
of
the
nursery
Um we were ejected from that because
Um
we
were
ejected
from
that
because
we'd no longer have children at that
we'd
no
longer
have
children
at
that
nursery yesterday um on the bequest or
nursery
yesterday
um
on
the
bequest
or
or the advice of Kiddo. Um and uh I
or
the
advice
of
Kiddo
Um
and
uh
I
mean that was our source of information.
mean
that
was
our
source
of
information
and we were speaking to like-minded
and
we
were
speaking
to
like-minded
parents that were in the same situation
parents
that
were
in
the
same
situation
as us and that's no longer available to
as
us
and
that's
no
longer
available
to
us.
us
>> Describe what the parents are saying
>>
Describe
what
the
parents
are
saying
then if you if you
then
if
you
if
you
>> I mean they're upset they're upset that
>>
I
mean
they're
upset
they're
upset
that
there's been uh little to no
there's
been
uh
little
to
no
communication from kiddo. Um we we we
communication
from
kiddo
Um
we
we
we
we've been given no update whatsoever
we've
been
given
no
update
whatsoever
since uh since that um second email came
since
uh
since
that
um
second
email
came
out. The first first communication
out
The
first
first
communication
wasn't even directed um at the parents.
wasn't
even
directed
um
at
the
parents
It was put through the app. Um and then
It
was
put
through
the
app
Um
and
then
uh the follow-up email on the 16th which
uh
the
follow-up
email
on
the
16th
which
was uh literally just to say that our
was
uh
literally
just
to
say
that
our
children have been one of the uh or
children
have
been
one
of
the
uh
or
one of our children. Like I said, it was
one
of
our
children
Like
I
said
it
was
so impersonal um that it was addressed
so
impersonal
um
that
it
was
addressed
to the guardian um dear guardian and
to
the
guardian
um
dear
guardian
and
um uh just told us that information that
um
uh
just
told
us
that
information
that
the uh that they had, but again said
the
uh
that
they
had
but
again
said
that it was insensitive and the worst we
that
it
was
insensitive
and
the
worst
we
could uh we could think of was um a few
could
uh
we
could
think
of
was
um
a
few
spam emails and maybe a couple of spam
spam
emails
and
maybe
a
couple
of
spam
phone calls. Um but it was it was um
phone
calls
Um
but
it
was
it
was
um
another concerned parent posted an
another
concerned
parent
posted
an
article from the BBC on the
article
from
the
BBC
on
the
WhatsApp group which spurred me to
WhatsApp
group
which
spurred
me
to
get in contact with the BBC and I
get
in
contact
with
the
BBC
and
I
spoke to them um earlier on in the week.
spoke
to
them
um
earlier
on
in
the
week
Um, it's the fact that this
Um
it's
the
fact
that
this
information is now being published on
information
is
now
being
published
on
the dark web that's the
the
dark
web
that's
the
kicker for me. When I when I originally
kicker
for
me
When
I
when
I
originally
heard that it was a hacking incident, I
heard
that
it
was
a
hacking
incident
I
there are hacking incidents happening
there
are
hacking
incidents
happening
every day. Um, but we're talking about
every
day
Um
but
we're
talking
about
children.
children
now, you know. Um, I'm starting to
now
you
know
Um
I'm
starting
to
get rather angry with Kiddo
get
rather
angry
with
Kiddo
that they've got a prime
that
they've
got
a
prime
prime responsibility to look after our
prime
responsibility
to
look
after
our
children, whether that be from physical
children
whether
that
be
from
physical
harm or um or IT attack. And uh for
harm
or
um
or
IT
attack
And
uh
for
me at the moment, they've completely
me
at
the
moment
they've
completely
failed that duty.
failed
that
duty
Well, in 2023, you would have I would
Well
in
2023
you
would
have
I
would
imagine you do have a duty of care to
imagine
you
do
have
a
duty
of
care
to
protect the online data of a child
protect
the
online
data
of
a
child
that is in your care. But of course,
that
is
in
your
care
But
of
course
that is something that I'm sure will
that
is
something
that
I'm
sure
will
come out um as the investigation by
come
out
um
as
the
investigation
by
Kiddo goes on. I did speak to the
Kiddo
goes
on
I
did
speak
to
the
government about this yesterday, um Steve
government
about
this
yesterday
um
Steve
who had said that they are in touch.
who
had
said
that
they
are
in
touch
they've heard from the nursery group, and
they've
heard
from
the
nursery
group
and
obviously they're doing everything they
obviously
they're
doing
everything
they
can to support, but it's just that none
can
to
support
but
it's
just
that
none
of that will do anything to sort of
of
that
will
do
anything
to
sort
of
assuage the concerns of a family
assuage
the
concerns
of
a
family
that's affected by it. Right. Um, so look
that's
affected
by
it
Right
Um
so
look
Kiddo are being held to ransom at the
Kiddo
are
being
held
to
ransom
at
the
moment. Your data is out there. Have you
moment
Your
data
is
out
there
Have
you
received any calls, any spam emails,
received
any
calls
any
spam
emails
anything like that at this point from
anything
like
that
at
this
point
from
them from the hackers?
them
from
the
hackers
>> No, nothing nothing that I've I've
>>
No
nothing
nothing
that
I've
I've
received um so far. Um, I can't
received
um
so
far
Um
I
can't
confirm, but I'm pretty sure that
confirm
but
I'm
pretty
sure
that
somebody from the nursery was contacted
somebody
from
the
nursery
was
contacted
by phone, and I think that was to apply
by
phone
and
I
think
that
was
to
apply
pressure to Kiddo to pay up a ransom. Um
pressure
to
Kiddo
to
pay
up
a
ransom
Um
so I have heard that story. Um, it
so
I
have
heard
that
story
Um
it
it's definitely happened. I'm not sure
it's
definitely
happened
I'm
not
sure
whether it was a nursery or another
whether
it
was
a
nursery
or
another
nursery. Um, but yeah, that's it
nursery
Um
but
yeah
that's
it
look, these people, they're doing
look
these
people
they're
doing
it for uh financial gain. Um, but
it
for
uh
financial
gain
Um
but
the use of children is the
the
use
of
children
is
the
wrong use for me. They're
wrong
use
for
me
They're
innocent. They've done nothing. Um, and
innocent
They've
done
nothing
Um
and
uh to to put children's data in on such
uh
to
to
put
children's
data
in
on
such
an incessant place as the dark
an
incessant
place
as
the
dark
web is not necessary. Um, there's
web
is
not
necessary
Um
there's
there are other ways, there are other means
there
are
other
ways
there
are
other
means
>> and and we don't need to go through sort
>>
and
and
we
don't
need
to
go
through
sort
of the cesspool that is the dark
of
the
cesspool
that
is
the
dark
web and how concerning it will be
web
and
how
concerning
it
will
be
that your kids' stuff is on there. I'm
that
your
kids'
stuff
is
on
there
I'm
really sorry about that, Steve, for you
really
sorry
about
that
Steve
for
you
and everyone involved in this. So, look,
and
everyone
involved
in
this
So
look
so what's next then? You're just waiting
so
what's
next
then
You're
just
waiting
I guess now at this point. Kiddo need to
I
guess
now
at
this
point
Kiddo
need
to
come back to you, and I guess you guys
come
back
to
you
and
I
guess
you
guys
need to start thinking about what you do
need
to
start
thinking
about
what
you
do
to protect yourselves online going
to
protect
yourselves
online
going
forward because this stuff is now out
forward
because
this
stuff
is
now
out
there.
there
>> Absolutely. Yeah. Well, um I mean I I I
>>
Absolutely
Yeah
Well
um
I
mean
I
I
I
I wrote an email to um uh to Kiddo
I
wrote
an
email
to
um
uh
to
Kiddo
yesterday, um, uh asking for a response to
yesterday
um
uh
asking
for
a
response
to
several questions uh regarding uh what
several
questions
uh
regarding
uh
what
the investigation looks like, what the
the
investigation
looks
like
what
the
forensic um report looks like that
forensic
um
report
looks
like
that
they've uh apparently carried
they've
uh
apparently
carried
out. And um, we'll see what comes back
out
And
um
we'll
see
what
comes
back
from that. Uh, as far as uh my our
from
that
Uh
as
far
as
uh
my
our
protection is concerned, um, we're
protection
is
concerned
um
we're
changing passwords and doing what we need to
changing
passwords
and
doing
what
we
need
to
do in order to try and protect ourselves
do
in
order
to
try
and
protect
ourselves
online. Uh, the same as you would do
online
Uh
the
same
as
you
would
do
after any um data breach. But um, yeah,
after
any
um
data
breach
But
um
yeah
it's very very concerning that
it's
very
very
concerning
that
they've got so much information about
they've
got
so
much
information
about
our children.
our
children
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